Terms and Conditions for Man With Van Selhurst

These Terms and Conditions set out the basis on which Man With Van Selhurst provides removal, transport, delivery, collection, loading, unloading, and associated moving services. By making a booking, requesting a quote, or allowing the service to begin, the customer agrees to be bound by these terms. They are designed to create a clear agreement between the customer and the service provider, covering the booking process, payment obligations, cancellation rules, liability limits, waste handling, and other important matters.

In these Terms, “we”, “us”, and “our” refer to the service provider operating under the Man With Van Selhurst name. “You” and “your” refer to the customer, client, or person instructing the work. These conditions apply to domestic and commercial jobs, whether the service involves a single item, part-load, full van move, furniture transport, or similar tasks. Any special instructions agreed in writing before the job begins will form part of the contract only if confirmed by us.

We reserve the right to amend these Terms from time to time. The version in force at the time of booking will normally apply to your service, unless a later written version is expressly agreed. If any part of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to enforce a right shall be treated as a waiver of that right.

Booking Process

Bookings may be made by providing the necessary service details, including the collection and delivery points, type and quantity of items, preferred date and time, access conditions, and any special handling requirements. We may request photographs, inventory information, or other relevant details in order to provide an accurate quote and determine whether the job can be completed safely and efficiently. A booking is only confirmed when we have accepted the job and, where applicable, received any required deposit or advance payment.

Customers must ensure that all information supplied during the booking process is correct and complete. If there are stairs, lifts, parking restrictions, narrow access routes, weight limits, or items requiring dismantling, you must tell us before the booking is confirmed. Failure to disclose such matters may lead to a revised price, longer service times, refusal to carry out the work, or additional charges. The Man With Van Selhurst service terms require customers to provide reasonable and truthful information so that the job can be planned properly.

We will use reasonable care to arrive within the agreed time window, but all timings are estimates unless a fixed appointment has been expressly confirmed in writing. Delays may occur because of traffic, weather, loading difficulties, or circumstances outside our control. Where a delay is likely to be significant, we will aim to keep you informed. If access is not available at the agreed time, or if the customer is absent and no alternative arrangement has been agreed, we may treat the booking as a cancellation with charges applying.

Payments

Payment terms will be stated in the quotation, booking confirmation, or invoice. Unless otherwise agreed, payment is due on completion of the service on the same day. We may accept payment by bank transfer, card, or another agreed method. For larger jobs or advance bookings, a deposit may be required to secure the date. Deposits are usually non-refundable except where we cancel the booking or where refund rights are required by law.

The quoted price is based on the information provided at the time of booking. If the actual job differs materially from the description given, we may adjust the price to reflect additional labour, extra mileage, extended waiting time, more vehicle capacity, or other reasonable costs. Additional charges may also apply for packing materials, dismantling or reassembly, storage, parking fees, tolls, congestion charges, or disposal costs where these were not included in the original quotation. The customer will be informed of any revised cost where reasonably possible before the extra work is carried out.

Invoices that are not paid on time may result in late payment charges, interest, recovery costs, or suspension of further services, to the extent permitted by law. If a third party is paying, you remain responsible for ensuring settlement unless we have expressly agreed otherwise in writing. We may decline to release goods, complete a delivery, or continue work if payment has not been made as agreed, subject always to any mandatory consumer rights that apply.

Cancellations and Changes

You may request a cancellation or reschedule by giving notice as early as possible. Where notice is given sufficiently in advance, we may offer a new date or, in some cases, a refund of any payment already made, depending on the circumstances and any non-recoverable costs we have incurred. Short-notice cancellations may be subject to a cancellation fee. The exact fee may depend on the timing of the cancellation, the size of the booking, and whether the vehicle, staff, or equipment have already been allocated.

If you cancel after we have begun travel to the collection point, or after the team has arrived and started preparing the job, we may charge for time spent, travel, and any other reasonable costs incurred. If you wish to make changes to the service, including adding items, changing addresses, altering the schedule, or extending the time on site, we will assess whether the revised work can be accommodated and whether the quotation must be amended. Any change agreed verbally or by message may still be binding, provided it is clear enough to identify the revised instructions.

Liability

We will carry out services with reasonable care and skill. Our responsibility is limited to losses or damage caused by our negligence, breach of contract, or failure to perform the service as agreed, subject to these Terms and any legal rights that cannot be excluded. We are not liable for pre-existing defects, ordinary wear and tear, items that are inadequately packed by the customer, or damage arising from hidden weaknesses in furniture, fittings, or goods.

Unless we have expressly agreed to pack items ourselves, it is your responsibility to ensure that fragile, valuable, or breakable goods are properly protected. You should also remove cash, jewellery, documents, keys, medication, and other important personal items before the job starts. We do not accept liability for the loss of such items unless the loss is caused by our proven negligence and was not reasonably preventable by you. Where our team helps with loading or unloading, you acknowledge that moving large or awkward items can involve some risk even when handled carefully.

Our liability for damage to items we handle will normally be limited to the lower of the repair cost, replacement value, or a reasonable diminution in value, taking account of the condition and age of the item. We may require evidence of ownership, valuation, photographs, or repair estimates before considering any claim. Any claim must be notified within a reasonable time after the event and in any case as soon as practicable. Nothing in these Man With Van Selhurst terms and conditions excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Customer Responsibilities

You must ensure that the collection and delivery locations are safe, accessible, and suitable for the vehicle and the work requested. This includes arranging parking where necessary, obtaining permission for access where required, and making sure that pathways, entrances, and loading areas are clear. If we are unable to park legally and safely near the property, waiting time or additional transport distances may result in extra charges. We may refuse to carry out work that presents an unreasonable safety risk.

You are responsible for ensuring that all goods are fit for transport and that any items requiring special treatment are clearly identified. This includes appliances that must be disconnected, dismantled furniture, sensitive electronics, and items with loose parts. If you instruct us to move items that are not safe to carry or have not been prepared adequately, we may decline to move them or may do so only at your risk, where lawful. We may also refuse to move prohibited, hazardous, or illegal items.

Waste Regulations

Where our service includes removal of unwanted items, disposal of waste, or clearance of materials, both parties must comply with applicable waste management laws. We will only transport or dispose of waste in a lawful manner and will not knowingly carry controlled waste without the necessary arrangements. You must not ask us to dispose of waste illegally, fly-tip items, or remove materials that require specialist handling unless this has been clearly agreed and can lawfully be undertaken.

It is your responsibility to tell us whether any items include electrical equipment, batteries, paint, chemicals, oils, solvents, sharp materials, mattresses, fridges, freezers, or other regulated waste. Some items may require separate treatment, licensed facilities, or additional charges. Where waste is collected, title and responsibility for the items may pass to us only once the waste transfer or removal arrangement has been lawfully completed and accepted. If you misdescribe waste, conceal hazardous contents, or present restricted items without disclosure, you may be liable for any resulting losses, penalties, disposal costs, or regulatory issues.

We may require confirmation of the source, type, and description of waste before accepting a waste-related job. Where a waste transfer note, receipt, or other record is required by law, the parties will cooperate to ensure the correct information is supplied. Our refusal to move, store, or dispose of any item will not constitute breach of contract if the item is prohibited, unsafe, or unlawful to handle. These provisions are intended to protect both the customer and the service provider and to support compliance with UK waste regulations.

Storage, Delays, and Abandoned Goods

If items are left in our custody temporarily because of a failed delivery, access issue, unpaid balance, or customer request, we may charge reasonable storage, handling, or re-delivery fees. We will take reasonable care of goods while they are in our possession, but we are not a specialist storage provider unless separately agreed in writing. Goods not collected or re-delivered within a reasonable period may be subject to further charges or, where permitted by law, disposal or sale after proper notice and procedure.

We may suspend or terminate the service if, in our reasonable opinion, the customer’s conduct, the condition of the items, the access arrangements, or the instructions given make it unsafe, unlawful, or impractical to proceed. If this happens, we will use reasonable efforts to minimise inconvenience, but we will not be liable for resulting delay or loss where the issue was caused by the customer or by circumstances beyond our control. Force majeure events may include severe weather, accidents, breakdowns, road closures, strikes, illness, and other events outside reasonable control.

Complaints and Governing Law

If you have a complaint about the service, you should raise it as soon as reasonably possible so that we can investigate and seek a fair resolution. We may ask for photographs, receipts, written descriptions, or other evidence to assess the issue. Any remedial action offered will depend on the nature of the complaint and the evidence available. Nothing in these Terms affects your statutory rights as a consumer where applicable.

These Terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have jurisdiction over any dispute, except where consumer law provides otherwise. By booking or using the service, you confirm that you have read, understood, and accepted these Terms and Conditions for Man With Van Selhurst.