Man with Van Selhurst Privacy Policy

This Privacy Policy explains how Man with Van Selhurst collects, uses, stores and protects personal data relating to its customers and prospective customers. It applies to all Man with Van Selhurst customers and service users in Selhurst and the surrounding area. Man with Van Selhurst is committed to processing personal data in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Scope and Data Controller

This Privacy Policy applies to all personal data processed by Man with Van Selhurst in connection with the provision of man and van, removals, and related services. This includes data collected through enquiries, bookings, telephone calls, messages, and in-person interactions.

Man with Van Selhurst acts as the data controller for the personal data described in this policy. As data controller, Man with Van Selhurst determines the purposes and means of processing your personal data.

Personal Data We Collect

Man with Van Selhurst may collect and process the following categories of personal data when you contact us, request a quote, or use our services:

Identification and contact details, such as your name, address, service addresses, and general contact information you provide to communicate with us.

Service and booking information, such as details of the services you request, collection and delivery locations, access details, dates and times of moves, inventory information you choose to share, and any special instructions related to the service.

Communication data, such as information contained in enquiries, quotes, messages, and any feedback or complaints that you submit to us.

Payment-related information, such as basic records of payments and invoicing details. Man with Van Selhurst does not store full payment card details but may keep records of transaction references and amounts for accounting and legal purposes.

Technical and usage data, which may include basic technical information automatically generated when you interact with any online presence we operate, such as the date and time of access or general device or browser information, where applicable. We do not seek to identify individuals from this information unless required for security or legal reasons.

How We Collect Personal Data

We collect personal data directly from you when you contact Man with Van Selhurst to request information, obtain a quote, make a booking, or provide feedback. This may happen by phone, in person, via online forms or messaging services, or through any other communication method you choose to use.

We may also receive personal data indirectly when another person books a service on your behalf, for example when a landlord, relative or business contacts us to arrange a move or delivery to or from your address. In such cases, we rely on that person to have permission to share your details.

Lawful Basis for Processing

Man with Van Selhurst processes personal data only where we have a lawful basis under data protection law. Depending on the circumstances, our lawful bases are as follows:

Contract: We process your personal data when it is necessary to provide a quote, enter into a contract, or perform a contract for removal or transport services that you have requested from us. This includes handling enquiries, scheduling, and carrying out the agreed services.

Legal obligation: We process personal data where necessary to comply with legal and regulatory obligations, such as tax, accounting, and record-keeping requirements.

Legitimate interests: We may process personal data when it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. These interests include managing and improving our services, handling customer queries and complaints, preventing fraud, and protecting our property and assets.

Consent: In limited situations, we may rely on your consent, for example, where required to send certain types of optional marketing communications. Where we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

Man with Van Selhurst uses personal data for the following purposes:

To respond to enquiries, provide quotes, and give information about our services.

To set up, manage, and fulfil bookings, including planning routes, arranging staff, and ensuring that the requested services are delivered to the correct locations.

To communicate with you about your booking, including confirmations, updates, changes, and after-service follow-up where necessary.

To manage payments, invoices and accounting records and to comply with our legal and tax obligations.

To improve our services, including handling feedback, complaints, and disputes, and maintaining records of interactions to ensure consistent service.

To protect our business, staff, and customers, including by preventing abuse of our services and addressing security or safety concerns.

To send limited service-related notices and, where permitted by law or with your consent where required, information about related services that may be of interest. You can opt out of marketing communications at any time.

Data Sharing and Processors

Man with Van Selhurst does not sell your personal data. We may share personal data with trusted third parties who act as data processors and who provide services that support our operations. These may include:

Providers of IT systems, booking tools, or data storage that help us manage our records securely.

Payment processing and accounting service providers that help us process payments, manage invoices, and meet our financial obligations.

Communication service providers that assist with sending service-related messages.

These processors only process personal data on our instructions, for the purposes described in this policy, and under contracts that require them to protect your data in line with data protection laws.

We may also share personal data where necessary with professional advisers, such as accountants, or with law enforcement and regulatory authorities where required to comply with legal obligations or to protect our rights or the rights of others.

International Data Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place before personal data is transferred. This may include the use of standard contractual clauses or other mechanisms approved by data protection authorities.

Data Retention

Man with Van Selhurst retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required to meet legal, accounting, or reporting obligations.

In general, enquiry and booking records, along with associated correspondence, are kept for a period that allows us to manage ongoing customer relationships, respond to questions about past services, and comply with legal requirements. Payment and invoice records are kept for the duration required by tax and accounting laws.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.

Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. These measures are proportionate to the nature of the data and the risks associated with processing it and are reviewed periodically to maintain an appropriate level of security.

Your Data Protection Rights

Under data protection law, individuals whose personal data is processed by Man with Van Selhurst have a number of rights. Subject to certain conditions and exemptions, you have the right to:

Access your personal data and receive information about how it is processed.

Request correction of inaccurate or incomplete personal data that we hold about you.

Request erasure of your personal data where there is no longer a lawful basis for us to continue processing it.

Request restriction of processing of your personal data in certain circumstances, for example while we are verifying its accuracy or handling an objection.

Object to processing of your personal data where we rely on legitimate interests, including in relation to direct marketing.

Request the transfer of your personal data to you or to a third party in a commonly used, machine-readable format, where technically feasible and where the processing is based on consent or contract.

Where processing is based on your consent, withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights

If you wish to exercise any of your data protection rights, or if you have questions or concerns about how Man with Van Selhurst handles personal data, you can contact us using the contact details you normally use to arrange services with us. We may need to verify your identity before responding to your request to protect your privacy and security.

You also have the right to lodge a complaint with the data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to address your concerns.

Changes to This Privacy Policy

Man with Van Selhurst may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or the way we process personal data. Any updates will take effect from the date they are published. We encourage you to review this policy periodically to stay informed about how we protect your personal data.